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Thursday, June 27 • 10:15 - 11:00
How I Learned to Be a Better Tester Through Practicing Humble Inquiry

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I wanted to become a better tester, so I asked myself three questions:
  1.  Am I prepared to be vulnerable? Yes!
  2. Am I committed to being genuinely curious? Yes!
  3. Am I willing to be empathetic? Yes!
These three skills are the core of “Humble Inquiry”, and by practising them, I have become a better tester.
“Humble Inquiry”, a technique defined by Edgar Schein, is “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person”. 

In my talk, I’ll share my story of learning this technique, teach people how to use it, and inspire people to use it themselves to become better testers.

I will answer why I can find it so hard to be vulnerable and talk about “Here-and-now Humility”, i.e. recognising that I am dependent on somebody else at this moment to achieve my goals. I will share worked examples to teach people how to use “Here-and-now Humility” to achieve their goals.

I’ll give examples of poor exploratory testing I’ve done due to a lack of curiosity, how I learned to trigger curiosity, and give worked examples to teach how to trigger curiosity in exploratory testing.

I don’t always respond with empathy when confronted with problems or conflict, and I’ll give worked examples to teach people how to use “non-violent communication” when dealing with problems.

Session takeaways
  • Achieve testing goals by allowing yourself to be vulnerable
  • Enhance exploratory testing by learning to cultivate curiosity
  • Build better relationships through practising non-violent communication

avatar for Kwesi Peterson

Kwesi Peterson

Senior Software Test Engineer at Metaswitch (UK), Metaswitch
Kwesi is a Senior Software Test Engineer at Metaswitch testing Networking protocol stacks performing exploratory testing, writing tools to enhance automation frameworks, coaching testers, managing project delivery, and improving processes.I’m particularly interested in rationality... Read More →

Thursday June 27, 2019 10:15 - 11:00
Room 605 1601 Broadway, New York, NY 10019, USA

Attendees (25)